Basic Industry Training

Which of the following would represent a channel for a Retailer?

Basket
Catalogue
Payments
E-Commerce

The introduction of ePOS (electronic point of sale) systems allowed retailers…

to provide a wider range of functionality in store, such as baskets and promotions.
to standardise common functionality across many POS systems across stores
to accept new methods of payments (such as card payments)

The USP/innovation introduced to POS by Retail-J was born from the need for…

centralised control and configurability of many ePOS systems across multiple stores
the transition to Headless Commerce for agility surrounding changes to UI
the transition to Composable Commerce for agility through the development of micro-services
the introduction of Omnichannel architecture for more interconnected customer journeys across channels

Omnichannel architecture allows for more interconnected customer journeys. Which of the following customer journeys are made possible as a result of adopting an Omnichannel architecture?

Paying at a store checkout using a mobile phone
Getting products bought in store delivered directly to a customer's home
Ordering products online and picking them up in store
Using loyalty points gained from an in-store purchase to discount products ordered in the mobile app

Unified commerce…

Provides a single platform to manage services, shared across all channels
Separates the back and front end, connecting them via APIs
Separates the back end into several micro-services

Headless Commerce…

Provides a single platform to manage services, shared across all channels
Separates the back and front end, connecting them via APIs
Separates the back end into several micro-services

Which of the following appear within the acronym MACH?

Multi-channel
API-first
Cloud-native
Headless

Composable Commerce…

Provides a single platform to manage services, shared across all channels
Separates the back and front end, connecting them via APIs
Separates the back end into several micro-services

The MACH alliance…

Is an alliance of companies that believes it is best practice to adopt a MACH architecture in the development of their products
Is a certification earned by adhering to a set of standards for software architecture
Is a governing body that ensures software meets a minimum set of standards for use in industry

Why do Enactor adopt a MACH and headless architecture?

Allows Enactor to easily deliver different microservices on the backend, serving multiple channels, utilizing APIs
Promotes the compartmentalisation of functionality, allowing components (such as basket or promotion engine) to be delivered to retailers separately
It is standard practice in software development in the retail technology industry

Enactor Pay, allows Enactor to act as _______ for payments:

an Acquirer
Payment Service Providers
An Acquirer and a Payment Service Provider

An Acquirer…

Is a Financial institution that allows payments to be taken on behalf of a retailer
Provides technology to the consumer and routes transactions to financial institutions

A Payment Service Provider…

Is a Financial institution that allows payments to be taken on behalf of a retailer
Provides technology to the consumer and routes transactions to financial institutions

An Order Management System allows for the tracking of Inventory and Orders across multiple channels. This allows:

Customers to find where stock in nearby stores would be available for click and collect.
Customer's to see the progress of an item that is currently out for delivery.
A Company’s inventory to be treated as a single pool of goods, allowing multiple channels to sell from the company’s total inventory

A CRM system allows retailers to:

Communicate with customers
Analyse customer behaviour
Predict customer behaviour
Make personalised offers to customers

Clientelling is…

Building relationships with customers through better informed engagement
Storing data about a customer's purchase history
Upselling to customers

Basic Industry Training

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