How To Configuring Void Reasons

Introduction

The purpose of this guide is to provide a foundational understanding of the options and capabilities available when configuring Void Reasons. Void Reasons are Reasons for which either a particular item or an entire transaction may be deemed to be void and not taken into consideration, due to reasons such as the item being faulty, a customer leaving the store, or operator error.

Overview

This guide covers the configuration of the following:

Item Void Reason - Allows setting a particular item in a transaction as a void item.
Transaction Void Reason - Allows setting an entire transaction as a void transaction.
Post Transaction Void Reason - Allows setting an entire completed transaction as a void transaction.
Item Tender Void - Allows setting a tender function applied on a transaction as void.

Item Void Reason

There are instances when a customer requires eliminating a selected item before proceeding with the transaction. Item Void Reason allows setting a particular item in a transaction as a void item.

Navigate to or use the path:

Main Menu > Configuration > Organisation > Reasons

To create a new Reason, select Create a New Reason on the Reason Maintenance page.

Select the appropriate Region from the Region drop-down. Select Item Void from the Reason Type drop-down. Enter a unique Reason ID for the new Item Void Reason. The ID can be alphanumeric and contain a maximum of 20 characters.

Create Item Void Reason — Creating a new Item Void Reason.

Select Create.

Reason - General Tab

The General tab has all the basic information that captures the identity of the Item Void Reason.

Item Void General Tab — The Item Void Reason General tab.

Configuration	Description
Description	Enter a user-friendly, meaningful description for the Reason (alphanumeric, maximum 50 characters). Select the locale from the drop-down list of all configured Locales.
Function Authorisation Code	Select the applicable Function Authorisation Code from the drop-down list. Applicable only if the reason selection requires authorisation.
Capture Reference Number	If checked, the User will be prompted to enter a reference number when using this Reason.
Capture Customer Name and Address	If checked, the User must be prompted to capture the Customer's Name and Address when using this Reason.
Parent Reason ID	If the reason requires a parent reason, select the relevant parent reason from the drop-down list.
Reason Start Date	Enter a Reason Start Date.
Reason End Date	Enter a Reason End Date.

Reason - Transaction Types Tab

The Transaction Types tab is available for Reasons which are only valid for certain transaction types. If no transaction types are selected, it is assumed that the Reason is valid for all.

Item Void Transaction Types Tab — The Item Void Reason Transaction Types tab.

Reason - Witness Tab

The Witness tab is available for Reasons which require the User to obtain a witness. If checked, the user will be prompted for a witness whenever the Reason is selected.

Item Void Witness Tab — The Item Void Reason Witness tab.

If checked, additional configuration options will appear:

Configuration	Description
Witness User Function Authorisation Code	Select from the drop-down list to determine this as a Manager Authorised Function.
Witness Skip Function Authorisation Code	Select from the drop-down list to determine this as a Manager Authorised Function.
Capture Witness Rate	Enter a numeric value to define a percentage for the capture witness rate (the percentage of times the user will be prompted to capture a witness).

Select Save to complete creating the Item Void Reason.

Multiple Reasons can be created for the Item Void Reason Type as required. These Reasons will be presented to the operator to select from when performing an Item Void.

This completes the Item Void Reason configuration.

Transaction Void Reason

Unlike eliminating a single purchased item, there are instances when a complete transaction might require eliminating. Transaction Void Reason allows setting an entire transaction as a void transaction.

To create a new Reason, select Create a New Reason on the Reason Maintenance page.

Select the appropriate Region from the Region drop-down. Select Transaction Void from the Reason Type drop-down. Enter a unique Reason ID for the new Transaction Void Reason.

Create Transaction Void Reason — Creating a new Transaction Void Reason.

Select Create.

Transaction Void Reason Tabs — The Transaction Void Reason configuration tabs.