How To EM Tender Reports
Introduction
The Enactor application provides a range of Tender Reports to support operational insight into tender-related activities. These reports are accessed through the Estate Manager or Store Server and cover card transactions, credit note balances, gift card balances, and tender totals.
The purpose of this guide is to demonstrate how to navigate to, filter, and interpret each of the Tender Reports available in the Estate Manager.
Overview
The following Tender Reports are covered in this guide:
- Card Transactions Report - Details of card transactions including acquirer, card entry method, and values
- Credit Note Outstanding Balances - Summary of credit notes by status with outstanding balance totals
- Gift Card Outstanding Balances Report - Outstanding balances for gift cards by type and account
- Tender Totals Pie Chart Report - Graphical representation of tender usage with quantity and value breakdown
- Tender Totals Report - Comprehensive tender usage totals with optional card type, card entry, and user breakdowns
Navigate to the Tender Reports using the Search or the path: Reports > Tender Reports
To generate tender reports, the basic configurations must be in place. Different tender types must be configured and transactions must have been completed using those tenders.
Tender Reports
Card Transactions Report
The Card Transactions Report provides details regarding card transactions conducted within the Enactor application for associated locations in the Estate Manager. This report allows users to access a summary of these transactions and offers the option to retrieve specific card information for further insight.
Navigate to the Card Transactions Report using the Search or the path: Reports > Tender Reports > Card Transaction Report
The POS connected to the Estate Manager must have transactions completed using card tenders for this report to return data.
Filter Criteria
Use the filter criteria to narrow the reporting data before generating the report.
| Filter Criteria | Description |
|---|---|
| Region | Dropdown list selection of defined Regions in the Enactor application. |
| Location | Dropdown list selection of defined Locations in the selected Region. If no Region is specified, all Locations are shown. |
| Terminal | Dropdown selection from a list of all Terminals at the selected Location. If no Location is specified, all Terminals are shown. |
| Acquirer | Dropdown list selection of defined Acquirers. |
| User | Dropdown list selection of defined Users at the selected Location. If no Location is specified, all Users are shown. |
| Customer | Dropdown list selection of defined Customers. |
| Card Number | The PAN of the card. Must be a numeric value between 9 and 22 digits. |
| Min Card Usage Count | The minimum number of times the card has been used. |
| Min Value | The minimum card tender value in the transaction. |
| Max Value | The maximum card tender value in the transaction. |
| Min Transaction Number | The transaction number from which the information is required. |
| Max Transaction Number | The transaction number to which the information is required. |
| Sales/Returns | Filter by sale or return transactions. Sales Only retrieves sale transactions tendered by card. Returns Only retrieves returned transactions tendered by card. If no value is specified, both sales and returns are displayed. |
| Date Range | The date range in which the transactions took place. |
Press Back to return to the previous screen. Press Next to create a scheduled job to run the report.
Wait For Report
When a report is submitted, the system displays a progress screen indicating the report is in a queue. Several self-explanatory messages can appear at this point with options to Cancel, Don't Wait, or Refresh.
| Button | Description |
|---|---|
| Cancel | Cancels the report job. |
| Don't Wait | Allows the user to continue working. The report will be available from saved reports when complete. |
| Refresh | Refreshes the report status if it seems to be taking a long time to display. |
Report Summary
Once the report has been generated, the summary screen displays the filter criteria in the header and the transaction details below.
| Report Column | Description |
|---|---|
| Location | The defined location from the filter criteria. If no location was selected, all locations associated with the Estate Manager are displayed. |
| Terminal | The terminal number where the card transaction took place. |
| Acquirer | The acquirer used to perform the card transaction. |
| Card Entry Method | The card input method: ICC (contactless/chip), MSR (magnetic stripe/swiped), KEYED (manually keyed), CNP (cardholder not present), or COF (card on file). |
| Trans Num | The transaction number that included the card transaction. |
| Date/Time | The date and time the card transaction was placed. |
| Customer ID | The customer ID associated with the card transaction. Blank if no customer is associated. |
| Customer Surname | The customer surname associated with the card transaction. Blank if no customer is associated. |
| Value | The value of the card transaction. |
| Foreign Value | The value of the card transaction in a foreign currency. |
| Foreign Currency | The foreign currency ID for the card transaction. |
| Mangled Card Number | The PAN of the card with only the last four digits displayed. All other digits are shown as asterisks. |
| Card Type | The card type used in the transaction. |
| Merchant ID | The merchant ID used to authorise the card transaction. |
This completes the Card Transactions Report.
Credit Note Outstanding Balances
The Credit Note Outstanding Balances report provides a summary of credit notes generated and tracked within the Enactor application for a specified date range. This report categorises information primarily by Credit Note Status and allows users to access specific credit note details using the serial number.
Navigate to the Credit Note Outstanding Balances Report using the Search or the path: Reports > Tender Reports > Credit Note Outstanding Balances Report
Credit notes must exist in the Enactor application for this report to return data. Credit notes can be created in the Credit Notes Maintenance screen in the Estate Manager or via the POS application.
Filter Criteria
| Filter Criteria | Description |
|---|---|
| Status | The status of the credit note. Active - the credit note can be redeemed. Expired - the credit note has passed its expiry date and cannot be redeemed. Closed - the credit note has been fully redeemed. Voided - the credit note was partially redeemed but the transaction was not completed. |
| Start expiry date | The expiry date from which the credit note information is required. |
| End expiry date | The expiry date to which the credit note information is required. |
| Start date created | The creation date from which the credit note information is required. |
| End date created | The creation date to which the credit note information is required. |
| Start date closed | The closure date from which the credit note information is required. |
| End date closed | The closure date to which the credit note information is required. |
Press Back to return to the previous screen. Press Next to create a scheduled job to run the report.
Wait For Report
When a report is submitted, the system displays a progress screen indicating the report is in a queue. Several self-explanatory messages can appear at this point with options to Cancel, Don't Wait, or Refresh.
| Button | Description |
|---|---|
| Cancel | Cancels the report job. |
| Don't Wait | Allows the user to continue working. The report will be available from saved reports when complete. |
| Refresh | Refreshes the report status if it seems to be taking a long time to display. |
Report Summary
| Report Column | Description |
|---|---|
| Status | The status of the credit notes displayed. If no status was selected in the filter, all statuses are shown. |
| Serial Number | The unique serial number identifying the credit note. |
| Date Created | The creation date of the credit note. |
| Date Closed | The closure date of the credit note. |
| Expiry Date | The expiry date of the credit note. |
| Amount | The amount value of the credit note. |
| Grand Total | The total outstanding value held under credit notes. Expired or closed credit notes are reflected as negative values. Only active, non-expired, non-voided credit notes contribute a positive value to the total. |
This completes the Credit Note Outstanding Balances report.
Gift Card Outstanding Balances Report
The Gift Card Outstanding Balances report provides details regarding the outstanding balance of gift cards recorded in the Enactor application. This report is organised by the latest transactions made for gift cards and their cumulative totals. It provides an overall summary of gift card account balances within the chosen date range.
Navigate to the Gift Card Outstanding Balances Report using the Search or the path: Reports > Tender Reports > Gift Card Outstanding Balance Report
Gift cards must exist in the Enactor application and must have transactions (created, topped up, redeemed, or cancelled) for this report to return data. Gift card operations can be performed via the POS or Estate Manager.
Filter Criteria
| Filter Criteria | Description |
|---|---|
| Location | Dropdown list selection of defined Locations. |
| Gift Card Type | Dropdown list selection of defined Gift Card Types. |
| Last Transaction Date | The date criteria for the last transaction made using the gift cards. |
Press Back to return to the previous screen. Press Next to create a scheduled job to run the report.
Wait For Report
When a report is submitted, the system displays a progress screen indicating the report is in a queue. Several self-explanatory messages can appear at this point with options to Cancel, Don't Wait, or Refresh.
| Button | Description |
|---|---|
| Cancel | Cancels the report job. |
| Don't Wait | Allows the user to continue working. The report will be available from saved reports when complete. |
| Refresh | Refreshes the report status if it seems to be taking a long time to display. |
Report Summary
| Report Column | Description |
|---|---|
| Gift Card Type | The gift card type from the filter criteria. If no type was selected, all gift card types are displayed. |
| Last Transaction | The date and time of the last transaction made with the gift card. |
| Account ID | The account ID of the gift card. |
| Account Balance | The current account balance of the gift card. |
This completes the Gift Card Outstanding Balances report.
Tender Totals Pie Chart Report
The Tender Totals Pie Chart report offers a graphical representation of tender transactions, providing users with an overview of the various tenders utilised. This report presents the total count of transactions for each tender type with a pie chart illustrating the distribution and a numerical summary below.
Navigate to the Tender Totals Pie Chart Report using the Search or the path: Reports > Tender Reports > Tender Totals Pie Chart Report
The POS must have completed transactions with various tender types for this report to return data.
Filter Criteria
| Filter Criteria | Description |
|---|---|
| Region | Dropdown list selection of defined Regions in the Enactor application. |
| Location | Dropdown list selection of defined Locations in the selected Region. If no Region is specified, all Locations are shown. |
| Terminal | Dropdown selection from a list of all Terminals at the selected Location. If no Location is specified, all Terminals are shown. |
| Minimum Value | The minimum value of the tender to be included in the report. |
| User | Dropdown selection from a list of all Users at the selected Location. If no Location is specified, all Users are shown. |
| Customer | Dropdown list selection of defined Customers. |
| Date Range | The date range in which the transactions took place. |
Press Back to return to the previous screen. Press Next to create a scheduled job to run the report.
Wait For Report
When a report is submitted, the system displays a progress screen indicating the report is in a queue. Several self-explanatory messages can appear at this point with options to Cancel, Don't Wait, or Refresh.
| Button | Description |
|---|---|
| Cancel | Cancels the report job. |
| Don't Wait | Allows the user to continue working. The report will be available from saved reports when complete. |
| Refresh | Refreshes the report status if it seems to be taking a long time to display. |
Report Summary
| Report Column | Description |
|---|---|
| Tender | The description of the tender type used to complete transactions. |
| Quantity | The number of times the tender was used for the specified criteria. |
| Value | The total value of the tender in base currency for the specified criteria. A grand total is shown at the bottom of each column. |
This completes the Tender Totals Pie Chart report.
Tender Totals Report
The Tender Totals report provides an overview of tenders used for transactions, offering users a comprehensive count of transactions for each tender type. This report includes optional breakdowns by card type, card entry method, and user.
Navigate to the Tender Totals Report using the Search or the path: Reports > Tender Reports > Tender Totals Report
The POS must have completed transactions with various tender types for this report to return data.
Filter Criteria
| Filter Criteria | Description |
|---|---|
| Region | Dropdown list selection of defined Regions in the Enactor application. |
| Location | Dropdown list selection of defined Locations in the selected Region. If no Region is specified, all Locations are shown. |
| Terminal | Dropdown selection from a list of all Terminals at the selected Location. If no Location is specified, all Terminals are shown. |
| Minimum Value | The minimum value of the tender to be included in the report. |
| User | Dropdown selection from a list of all Users at the selected Location. If no Location is specified, all Users are shown. |
| Customer | Dropdown list selection of defined Customers. |
| Date Range | The date range in which the transactions took place. |
| Show Card Types | When set to Yes, an additional column displays the card type details for card transactions. When set to No, card type details are hidden. |
| Show Card Entry | When set to Yes, an additional column displays the card entry method for card transactions. When set to No, card entry details are hidden. |
| Show User | When set to Yes, an additional column displays the user details for each tender method. When set to No, user details are hidden. |
Press Back to return to the previous screen. Press Next to create a scheduled job to run the report.
Wait For Report
When a report is submitted, the system displays a progress screen indicating the report is in a queue. Several self-explanatory messages can appear at this point with options to Cancel, Don't Wait, or Refresh.
| Button | Description |
|---|---|
| Cancel | Cancels the report job. |
| Don't Wait | Allows the user to continue working. The report will be available from saved reports when complete. |
| Refresh | Refreshes the report status if it seems to be taking a long time to display. |
Report Summary
| Report Column | Description |
|---|---|
| User | The user who completed the transactions (shown when Show User is enabled). |
| Tender | The description of the tender type used to complete transactions. |
| Card Type | The card type used in the transaction (shown when Show Card Types is enabled). |
| Card Entry | The card entry method used in the transaction (shown when Show Card Entry is enabled). |
| Quantity | The number of times the tender was used for the specified criteria. |
| Currency ID | The currency identifier for foreign currency transactions. |
| Foreign Value | The value of the transaction in a foreign currency. |
| Rounding | Any rounding applied to the transaction value. |
| Value | The total value of the tender in base currency for the specified criteria. A grand total is shown at the bottom of each column. |
This completes the Tender Totals report.