CRM and Loyalty
Session covering CRM and Loyalty - customer data management, loyalty schemes, loyalty cards, CRM at POS, and a practical loyalty programme configuration exercise.
Session covering CRM and Loyalty - customer data management, loyalty schemes, loyalty cards, CRM at POS, and a practical loyalty programme configuration exercise.
Opening section of the Day Four training course covering the schedule, four-day course overview, Day Three review, and Day Four agenda.
Recap and preparation session for Day Four providing an overview of the Enactor configuration landscape and regional setup diagrams.
Supporting documents and further reading for the Day Four Introduction to Enactor training course.
Wrap-up session for Day Four reviewing the topics covered and concluding the Introduction to Enactor course with a Certification Test.
Session covering Employee Sales - employee discount types, employee sales mode, employee discount reasons, employee records, and a practical employee sales configuration exercise.
Session covering Receipts - receipt selection, reprints, gift receipts, email receipts, communication scripts, receipt design, and a practical email receipts exercise.
Session covering Systems Management - Estate Monitor, Service Status, Scheduled Jobs, Diary Entries, Logs, Log Alerting, and a practical broadcast scheduling exercise.
Session covering Tax and Fiscalisation - VAT and sales tax configuration, tax schemes, tax groups, tax rates, fiscal configuration, and an overview of device-based and service-based fiscal solutions.
Session covering Transaction Enquiries and Reports - using the Retail Transaction Archive to search transactions, understanding Enactor reports, and a practical transaction enquiry exercise.