Communication Channels

Scoping Questions

1. What communication channels are required? (email, SMS, user task)
2. Are channel-specific templates needed?
3. Is opt-out management required?

How To Guide

How To Guide - Configuring Customer Order Communication Scripts

Configuration Examples

Communication channel configuration

<retail:communicationChannel
  xmlns:core="http://www.enactor.com/core"
  xmlns:retail="http://www.enactor.com/retail">
  <retail:channelId>EMAIL</retail:channelId>
  <retail:descriptions>
    <core:string language="en" country="GB">Email</core:string>
  </retail:descriptions>
  <retail:channelType>EMAIL</retail:channelType>
  <retail:enabled>true</retail:enabled>
  <retail:requiresOptIn>true</retail:requiresOptIn>
  <retail:maxFrequency>WEEKLY</retail:maxFrequency>
</retail:communicationChannel>