Customer Email

Scoping Questions

1. Is customer email functionality required?
2. Are email templates configurable?
3. What email triggers are needed?

How To Guide

How To Guide - Configuring Customer Order Communication Scripts

How To Guide - CRM Launch POS

Configuration Examples

Email communication template

<retail:communicationTemplate
  xmlns:core="http://www.enactor.com/core"
  xmlns:retail="http://www.enactor.com/retail">
  <retail:templateId>CUSTOMER_WELCOME</retail:templateId>
  <retail:descriptions>
    <core:string language="en" country="GB">Customer Welcome Email</core:string>
  </retail:descriptions>
  <retail:communicationType>EMAIL</retail:communicationType>
  <retail:triggerEvent>CUSTOMER_REGISTRATION</retail:triggerEvent>
  <retail:subjectTemplate>Welcome to {retailerName}</retail:subjectTemplate>
  <retail:senderAddress>noreply@retailer.com</retail:senderAddress>
</retail:communicationTemplate>