Omnichannel Transactions

Scoping Questions

1. Is omnichannel transaction visibility required?
2. What channels are included? (POS, web, mobile)
3. Is cross-channel return supported?

How To Guide

How To Guide - CRM Launch POS

Configuration Example

Omnichannel transaction visibility is configured through the CRM integration layer. Key settings include:

• Channel types - in-store, online, mobile, marketplace
• Data synchronisation - real-time vs batch customer data updates
• Unified basket - cross-channel basket and wishlist sharing
• Customer identification - loyalty card, email, phone number matching

These settings are configured through the CRM and integration configuration rather than entity XML.