External Fulfilment
Scoping Questions
- Is integration with an external fulfilment solution required?
- What fulfilment statuses are received?
- How are fulfilment failures handled?
How To Guide
Configuration Example
External fulfilment configuration is managed through the Enactor order management module and integration layer. Key settings include:
- Fulfilment partners - third-party logistics providers
- Integration endpoints - API configuration for fulfilment requests
- Status mapping - external status codes mapped to Enactor statuses
- SLA management - fulfilment timeframes and escalation rules
These settings are configured through the Estate Manager and integration configuration.