Omnichannel

Scoping Questions

1. Is an omnichannel view of customer data required at POS?
2. What channels should be included? (in-store, online, mobile, call centre)
3. Should cross-channel transaction history be visible?

How To Guide

How To Guide - CRM Launch at POS

Configuration Example

Omnichannel visibility at POS is configured through the CRM integration layer. Key settings include:

• Channel visibility - in-store, online, mobile transactions
• Order status - view customer order status from POS
• Wishlist - access customer wishlists for assisted selling
• Unified profile - single customer view across channels

These settings are configured through the CRM and integration configuration.