Order Communications

Scoping Questions

1. What order communications are required? (confirmation, dispatch, delivery, collection ready)
2. What communication channels are used? (email, SMS)
3. Should communication templates be configurable?

How To Guide

How To Configure Order Capture

Configuration Examples

Order communication configuration

<retail:communicationTemplate
  xmlns:core="http://www.enactor.com/core"
  xmlns:retail="http://www.enactor.com/retail">
  <retail:templateId>ORDER_CONFIRMATION</retail:templateId>
  <retail:descriptions>
    <core:string language="en" country="GB">Order Confirmation</core:string>
  </retail:descriptions>
  <retail:communicationType>EMAIL</retail:communicationType>
  <retail:triggerEvent>ORDER_CREATED</retail:triggerEvent>
  <retail:subjectTemplate>Order Confirmation - {orderNumber}</retail:subjectTemplate>
</retail:communicationTemplate>