Repairs

Scoping Questions

1. Is repair processing required at POS?
2. What repair tracking information is needed?
3. How should repair status be communicated to customers?

How To Guide

How To Guide - Retail POS Functionality 03 Sales

Configuration Example

Repair tracking at POS is configured through the POS and service management modules. Key settings include:

• Repair types - in-store repair, send-away repair, warranty repair
• Data capture - item details, fault description, customer contact
• Status tracking - received, in progress, ready for collection
• Communication - customer notification when repair is complete

These settings are configured through the POS application and service management configuration.