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Course Overview

Internal Only

This course is for internal use only and is not published to the production environment.

Objectives​

This course provides an overview of the Enactor Payment Solution, covering architecture, configuration, settlement, and troubleshooting. It is designed for internal teams who need to understand how payments are configured and managed within the Enactor platform.

After attending, participants should be able to:

  • Understand the Enactor payment solution architecture including P2PE
  • Review and follow the P2PE Instruction Manual (PIM)
  • Know the available payments support channels and resources
  • Configure payment devices, acquirers, card types, and terminals
  • Understand settlement processes and batch management
  • Troubleshoot common payment issues

Attendee Numbers and Duration​

The duration of the course is one day.

Overview of Sessions​

The sessions provided comprise:

  • Introduction and Course Overview
  • Payment Solution Overview
  • Payments Support
  • P2PE Instruction Manual (PIM)
  • Configuration Scenarios
  • Payment Configuration
  • Device Configuration
  • Core Payment Configuration
  • Settlement
  • Terminal Management
  • Troubleshooting
  • Payments Glossary

Targeted Attendees​

The attendees of the training are expected to be internal teams involved in payment solution delivery and support, including:

  • Payment Solution Consultants
  • Implementation Engineers
  • Technical Support Engineers
  • Systems Engineers
  • Project Managers (payments-related projects)

Prerequisites​

Attendees should have:

  • Familiarity with the Enactor platform and Estate Manager
  • Completion of (or equivalent knowledge to) the Introduction to Enactor course
  • Basic understanding of payment processing concepts (card payments, acquirers, terminals)

Infrastructure Requirements​

This training will normally be held at the Enactor offices or remotely. Enactor will supply all required infrastructure including access to a training Estate Manager environment with payment configuration examples.

Participants should bring their own laptops for remote access to the training environment.

Training Agenda​

  • Kick Off and Introductions
  • Payment Solution Overview and Architecture
  • Payments Support Channels
  • P2PE Instruction Manual Review
  • Configuration Scenarios (New Store, Add Till, Add PED)
  • Payment Configuration (Core vs Device)
  • Device Configuration (Payment Device, PDC, ICC Reader)
  • Core Payment Configuration (IIN Ranges, Acquirers, Card Types)
  • Settlement and Batch Management
  • Terminal Management and PED Monitoring
  • Troubleshooting Common Issues