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Troubleshooting

Troubleshooting

IssueWhat to Check
Device won't connectAll SERVER_*_URL_BASE entries point to correct IP and port. Test: http://[IP]:39832/WebCore
Not in Active SubscriptionsDevice ID in .ini must exactly match Device Maintenance (case-sensitive!)
Empty database / no dataRun NEW_DEVICE broadcast from EM after installation to push all config data
SCO not entering kiosk modeSELF_SERVICE_CUSTOMER_USER=SCO set? SCO user exists in EM (HR -- Users)?
CSS not applyingStylesheet assigned under POS Terminal -- User Interface -- Branding/Style? Device restarted?
DB access deniedVerify DATABASE_USERNAME, PASSWORD, and SCHEMA in .ini match the MariaDB setup
Firewall blockingDisable Windows Firewall for initial setup; re-enable with correct rules once working