Troubleshooting

Troubleshooting

Problem	Fix
PDC won't start	Check installer.ini was correct; verify Enactor PDC Service in Windows Services
PDC non-operational	PDC_COMPANY_NAME must match Licence.xml
POS can't reach PDC	Check Proxy Address + firewall
PDC can't reach PED	Check ICC Reader Address
Location mismatch	Host and Device must share same Location
MPOC not onboarding	POS or Agent App must be in foreground
Agent App stops on restart	Set battery to "Unrestricted"

Most deployment issues stem from configuration mismatches -- particularly the PDC ID, company name, location, and network addresses. Always verify these values first when troubleshooting.