Troubleshooting

Troubleshooting

Issue	What to Check
Device will not connect	Verify all SERVER_*_URL_BASE entries point to the correct IP and port
Device not in EM Active Subscriptions	The Device ID in installer.ini must exactly match the Device Maintenance entry (case-sensitive)
SCO not entering kiosk mode	Check that SELF_SERVICE_CUSTOMER_USER=SCO is set and the SCO user exists in EM
CSS not applying	Confirm the stylesheet is assigned to the correct terminal and the device has been restarted
Firewall blocking connection	Try disabling Windows Firewall for initial setup; test by hitting http://[SERVER_IP]:39832/WebCore from the POS

note

When troubleshooting, always start with the log file at C:\Enactor\pos\logs\common.log and check Active Subscriptions in Estate Manager to confirm connectivity.